For a Smooth Experience

Welcome to Pure Steam, where we craft premium sauna and bath products to elevate your wellness. These Terms & Conditions outline the rules for using our website and purchasing our products. By engaging with us, you agree to these terms, so please read them carefully. We’ve kept things clear and straightforward, like a perfect sauna session.

Using Our Website

Our website is your gateway to exploring and purchasing Pure Steam products. You agree to use it responsibly, respecting our content and systems. You may not:

  • Use our site for any unlawful purpose or to harm others.
  • Attempt to access or tamper with our systems, data, or security measures.
  • Reproduce or distribute our content without permission.

We reserve the right to restrict access if these terms are violated, ensuring a safe experience for all users.

Ordering Products

When you place an order, you’re making an offer to purchase our products. We’ll confirm acceptance via email, forming a binding agreement. Please ensure your order details are accurate, as we’re not responsible for errors in information you provide. Prices are listed in Indian Rupees (₹) and include applicable taxes unless stated otherwise.

  • Payment: We accept payments through secure third-party processors. Full payment is required at the time of order.
  • Order Changes: You can modify or cancel your order within 24 hours by contacting puresteam@gmail.com.
  • Availability: Products are subject to availability. If an item is out of stock, we’ll notify you and offer a refund or alternative.

Shipping and Delivery

We ship worldwide from our base in Mumbai, India. Shipping times and costs vary by location and are provided at checkout. We work with trusted couriers to ensure your cedar benches, oils, or other essentials arrive safely. You’re responsible for any customs or import duties in your country. If a delivery fails due to an incorrect address provided by you, we may charge additional shipping fees for re-delivery.

Returns and Refunds

We want you to love your Pure Steam products. If something’s not right, you can return unused items within 30 days of delivery for a refund or exchange, subject to these conditions:

  • Products must be in original condition, unopened, and in their original packaging.
  • Return shipping costs are your responsibility unless the item is defective or incorrect.
  • Refunds are processed within 14 days of receiving the returned item, via the original payment method.

Contact puresteam@gmail.com to initiate a return. Defective or damaged items will be replaced or refunded at no cost to you.

Product Use and Safety

Our sauna and bath products are designed for safe, adult use. Follow all provided instructions to ensure a safe experience. We’re not liable for misuse, including using products in ways not intended or failing to follow care guidelines. If you have health concerns, consult a doctor before using sauna products.

Intellectual Property

All content on our website, including text, designs, and product descriptions, is owned by Pure Steam. You may not copy, modify, or distribute our content without written permission. Our brand name, logo, and product designs are protected by trademark and copyright laws.

Limitation of Liability

We strive to provide high-quality products and services, but we’re not perfect. To the extent permitted by law, Pure Steam is not liable for:

  • Indirect or consequential damages, such as loss of enjoyment or profits.
  • Issues arising from website downtime or errors beyond our control.
  • Damages from improper use of our products.

Our liability is limited to the purchase price of the product in question. This doesn’t affect your statutory rights under applicable laws.

Governing Law

These terms are governed by the laws of India. Any disputes will be resolved in the courts of Mumbai, India, though we’ll always aim to resolve issues amicably first. If any part of these terms is found invalid, the remaining terms will still apply.

Changes to These Terms

We may update these Terms & Conditions to reflect changes in our business or legal requirements. Updates will be posted on this page, and significant changes will be communicated via email or a website notice.

Legal Compliance and Regulations

By accessing and using our services, you agree to comply with all applicable laws and regulations, including data protection standards and online safety protocols. Pure Steam operates in accordance with international compliance requirements to ensure a safe and secure user experience.

User Responsibilities

Users are required to act lawfully and refrain from violating any local, national, or international laws while using our services. Any misuse of our platform that breaches compliance policies may result in account suspension or legal action.

Dispute Resolution and Governing Law

In case of disputes, we adhere to strict legal frameworks and offer fair resolution processes. All disputes will be governed by the laws. By using our services, you acknowledge acceptance of these terms and agree to their enforcement.

Contact Information

For questions or concerns related to our policies, please contact us at puresteam@gmail.com.