Your Privacy, Our Promise

At Pure Steam, we believe your trust is as sacred as a quiet moment in a sauna. This Privacy Policy explains how we handle your personal information with care, ensuring it’s protected while you explore our premium sauna and bath products. We’ve crafted this policy to be clear, human, and reflective of our commitment to your peace of mind.

What We Collect and Why

We gather only the essentials to enhance your experience with Pure Steam. Our goal is to make your journey seamless, from browsing our catalog to receiving your order. Here’s what we collect and how we use it:

Name and Contact Details: When you place an order or reach out, we collect your name, email, and phone number to process your purchase, send confirmations, and provide support.
Shipping Information: Your address ensures your cedar benches or aromatic oils arrive at your doorstep, safe and sound.
Payment Details: We collect payment information to complete your transactions securely, working with trusted payment processors to keep your data safe.
Browsing Activity: We track how you navigate our site to improve its design and ensure you find what you love effortlessly.

How We Protect Your Information

Your data is guarded like a sacred ritual. We use industry-standard encryption to secure your information during transmission. Our systems are hosted on secure servers, and access is limited to a small, trusted team who treat your data with the utmost respect. We regularly update our security practices to stay ahead of potential risks.

Sharing Your Information

We don’t share your personal details with anyone unless it’s essential to serve you. For example:

Shipping Partners: We share your address with reliable couriers to deliver your orders.
Payment Processors: Trusted third parties handle your payment details securely to process transactions.
Legal Obligations: In rare cases, we may share data if required by law, but only to the extent necessary.

We never sell your information or share it for marketing purposes with unrelated third parties. Your trust is our priority.

Your Control Over Your Data

You’re in charge of your information. You can:

Access Your Data: Request a copy of the information we hold about you by emailing puresteam@gmail.com.
Update or Correct: Let us know if your details change, and we’ll update them promptly.
Delete Your Data: Ask us to remove your information, and we’ll comply unless we’re legally required to retain it.

Data Retention

We keep your information only as long as needed to fulfill your orders or comply with legal requirements. For example, we retain order details for 7 years to meet tax and accounting obligations. After that, we securely delete your data, ensuring it’s gone for good.

Third-Party Services

We work with trusted partners to power our site, like payment gateways and shipping companies. These partners follow strict privacy standards, and we ensure they only access the data necessary to perform their services. We review their practices regularly to maintain your trust.

International Data Transfers

As a global brand, your data may be processed outside India, such as when we work with international shipping partners. We ensure any transfer complies with strict data protection standards, keeping your information secure no matter where it’s handled.

Children’s Privacy

Our products and services are designed for adults. We don’t knowingly collect information from anyone under 18. If we learn a child’s data has been collected, we’ll delete it immediately. Parents or guardians can contact us to address any concerns.

Updates to This Policy

We may update this policy to reflect changes in our practices or legal requirements. If we make significant changes, we’ll notify you via email or a notice on our site.

Compliance and Data Protection

At Pure Steam, we are committed to ensuring full compliance with all applicable laws and regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We prioritize the protection of your data and privacy, implementing industry-standard security measures to safeguard your personal information.

Data Collection and Usage

We collect, store, and process personal information strictly in accordance with legal requirements and ethical standards. Our data-handling practices are regularly reviewed to maintain compliance with evolving regulations and industry best practices.

Transparency and Accountability

Transparency is at the core of our operations. We clearly outline how your data is collected, used, and stored. Our policies reflect our ongoing efforts to maintain compliance and accountability.

User Rights and Choices

As part of our commitment to compliance, we respect your rights to access, update, and delete your personal information. You can request data modifications or removals by contacting us at puresteam@gmail.com.